Your privacy matters to us. We're committed to protecting your personal info and being transparent about how we handle it.
Manage how we use cookies and tracking tech on your device. You're in control here.
Look, we get it - nobody really enjoys reading privacy policies. But we're gonna keep this real and straightforward.
At Arcane Veil Frontier Fitness, we're not just about building physical strength; we care about building trust too. This policy explains what personal info we collect when you train with us, sign up for classes, or just browse our website. We'll tell you why we need it, how we use it, and who we might share it with (spoiler: we don't sell your data to random third parties).
We operate outta Vancouver, BC, so we follow Canadian privacy laws like PIPEDA, plus we respect international standards like GDPR because some of our members travel from Europe. Bottom line: your info's safe with us, and you've got rights.
Questions? Don't hesitate to reach out. We're here to help, not hide behind legal jargon.
When you sign up for a membership or book a class, we'll ask for basics like:
Since we offer personal training, nutrition coaching, and recovery services, we might collect:
Note: Health data's sensitive stuff. We handle it with extra care and only use it to personalize your training experience.
Our website collects some technical data when you visit:
We're not collecting info just for fun. Here's what we actually do with it:
Managing your membership, booking classes, providing personal training sessions, and keeping track of your fitness journey. Y'know, the stuff you actually signed up for.
Sending class schedules, membership updates, special events, and yeah - occasionally some promotions (but you can opt out anytime). We'll also reach out if there's a schedule change or facility update.
Using your health info to keep you safe during training, contacting emergency contacts if needed, and maintaining facility security (we've got cameras in common areas).
Figuring out which classes are most popular, optimizing our schedule, improving our website, and generally making your experience better. All done with aggregated, anonymized data when possible.
Sometimes we're legally required to keep certain records or respond to valid legal requests. It's not exciting, but it's necessary.
We're pretty protective of your data. We don't sell it or hand it out like candy. But there are some situations where we need to share it:
Third-party companies that help us run the business, like:
These providers are contractually obligated to protect your data and can only use it for the specific services they provide to us.
With your consent, we might share relevant health info with:
We'll disclose info if required by law, like responding to court orders, protecting our rights, or preventing fraud.
If we ever sold the gym or merged with another company (not planning on it, but ya never know), your info would transfer to the new owners who'd have to honor this privacy policy.
Cookies aren't just delicious snacks - they're also little files that websites store on your device. Here's the deal with ours:
These are necessary for the site to work. Think login functionality, shopping cart (for merch), and basic security. You can't really opt out of these without breaking the website.
We use tools like Google Analytics to understand how people use our site. It helps us figure out what's working and what's not. The data's anonymized, so we're not tracking you personally.
These help us show you relevant ads when you're browsing other sites (like Facebook or Instagram). You can opt out of these through your cookie preferences.
You've got options:
Heads up: Blocking all cookies might affect your experience on our site, like having to log in every time or not being able to book classes online.
Your data, your rules. Here's what you can do:
Request a copy of all the personal data we have on you. We'll send it over in a readable format.
If something's wrong or outdated, let us know and we'll fix it ASAP.
Want us to delete your data? You can request this (with some legal exceptions, like if we need it for tax records).
Get your data in a format you can transfer to another service. Leaving us? No hard feelings.
Don't wanna receive marketing emails? Click unsubscribe or let us know. You'll still get important stuff like class cancellations.
Ask us to limit how we use your data while we sort out any concerns you might have.
Just reach out to us:
We'll respond within 30 days. Might need to verify your identity first - just to make sure we're not handing your info to some random person.